Shipping policy

Shipping and processing times

Processing times:

Most orders will be shipped within 3-7 business days except for the following items:  

2-3 weeks (About the same time as a real orange cone by the way!)
Ponto plushies are made to order and each one is handmade by me. Since they are quite popular, I can't keep them in stock so it's more convenient this way. You will get notified as soon as it ships. Thanks for you patience and understanding.

7-10 business days.
I work with a Montreal-based printshop for t-shirts and sweatshirt which offers a print on demand service. I don't keep an inventory of these items so I need to order them before they are ready to ship to you. If your order only contains products from this category, I might ship these items directly from my printer to save time and packaging.

Shipping :

You may come pick up your order at my studio in the Mile-End. It's a few minutes walk from Laurier and Rosemont metro stations. Just choose the pickup option at checkout. Once your order is ready, you will receive an email notification, you need to reply to the email with your availabilities to schedule a meeting time for the pickup. This is very important as it's an office building and my schedule varies from week to week.

Lettermail option in Canada
For orders of small items such as stickers, magnets, stationery, 9x12 prints and small accessories (Basically whatever can fit in an oversized enveloppe according to Canada post) you can select lettermail as a shipping option. It is much cheaper and quite reliable. It takes about 3-5 business days for delivery. Please note there's no tracking or insurance with this option.

*Due to legal reasons and customs this option is not available for US and International orders.

Canada post
I ship most of my orders are shipped with Canada Post. You can choose from different parcel options at checkout. If you have any questions or would like me to ship with another carrier, don't hesitate to contact me, I will look into it.

As a buyer, your are responsible to pay any import duties, taxes or customs upon receiving your order.

Special Instructions
If you have any special shipping requests or instructions please include them in the comments at checkout or contact me.